July 7, 2020, Update: Gateway Arch National Park is delaying Phase II visitor access originally scheduled to begin Wednesday, July 8. Phase II includes the reopening of the Tram Ride to the Top and Documentary Movie as well as outdoor National Park Service programming. These experiences will remain unavailable until further notice. The Gateway Arch Visitor Center, Museum at the Gateway Arch, The Arch Store and the Arch Café are currently open for visitor access. Please continue to check www.gatewayarch.com for the latest updates.
Riverboats at the Gateway Arch COVID-19 Update: As we continue to monitor and assess the evolving health situation and follow guidance from federal and local health departments, we plan to re-introduce our cruise lineup slowly and carefully. At this time, the Riverboats at the Gateway Arch will only offer the one-hour St. Louis Riverfront Cruise. When we deem it appropriate, we will re-introduce other cruise experiences.
Gateway Arch visitors must enter the monument through the new west entrance, which faces Fourth Street and the Old Courthouse. The Gateway Arch legs have become exits only. Tram tickets will sell out early and often - advance tickets are strongly recommended. Please allow at least 30 minutes to go through security.
The Riverboats at the Gateway Arch are committed to re-opening in a responsible and safe manner, while continuing to tell the stories of St. Louis and the Mississippi River and provide our guests an excellent cruising experience. The safety of staff and visitors is our number one priority.
The Riverboats at the Gateway Arch re-opening and recovery plan has been approved by the City of St. Louis Department of Health. The Riverboats are following all of the policies and procedures that have been put in place by the Centers for Disease Control and Prevention (CDC), the St. Louis Department of Health, the Food and Drug Administration (FDA) and the United States Coast Guard. Additionally, the Passenger Vessel Association (PVA) has distributed additional guidance and directives to ensure all steps are being taken as we re-open.
As we continue to monitor and assess the evolving health situation and follow guidance from federal and local health departments, we plan to re-introduce our cruise lineup slowly and carefully. At this time, the Riverboats at the Gateway Arch will only offer the one-hour St. Louis Riverfront Cruise. When we deem it appropriate, we will re-introduce other cruise experiences.
We are committed to making the Riverboats at the Gateway Arch a safe and secure destination for our employees and guests. We have enacted the following procedures and protocols:
Requirement for visitors ages 9 and up to wear face coverings. (Guests with preexisting health conditions who are unable to wear a mask/face covering for medical reasons are exempt.)
Significantly reduced cruise capacity.
Dining tables and other physical layouts arranged to ensure appropriate physical distancing of 6 feet between groups.
Hand sanitizing stations located at key guest and employee entrances and contact areas.
Signage throughout the dock and vessels with reminders of physical distancing guidelines.
Plexiglas barriers placed at point of sales areas.
Hourly cleaning and sanitizing of public and employee spaces and communal areas, with an emphasis on ticket counters, door handles, public restrooms, handrails, seating areas and dining surfaces
On the riverboats, increased frequency of air filter replacement and HVAC system cleaning; fresh air exchange will be maximized.
Employees will also adhere to new guidelines, including:
Temperature checks before each shift.
Requirement to wear gloves (in positions deemed appropriate by medical experts) and face covering, which will be provided by the Riverboats at the Gateway Arch.
Use of hand sanitizing stations throughout employee areas.
Complete health and safety training provided by Servsafe before returning to work.
Staying home if they do not feel well and contacting a manager if they notice a coworker or guest with symptoms of respiratory illness. Employees who are exhibiting any of the symptoms of respiratory illness while on property are instructed to immediately notify management.
We continue to encourage visitors to take their own necessary precautions to protect themselves and the people around them. Please stay at home if you are sick or are currently experiencing symptoms related to respiratory illness.
While dining cruises are not available this time, over the past several weeks we have collaborated with public health officials and leading restaurateurs in the St. Louis region to prepare for the re-opening of in-restaurant dining in our community in a safe and responsible fashion. We have sought input from more than two dozen chefs/operators who understand the complexities associated with running a restaurant operation in our present environment including representatives from Niche Food Group, Bailey’s Restaurants, Hamilton Restaurant Group, Vicia/Winslow’s Table, Sugarfire Smokehouse/Hi-Pointe Drive-In, Sidney Street Café and Nudo House.
Yes, a limited menu of onboard concessions is available including popcorn, hot dogs and nachos. Cashless transactions are strongly encouraged.
Yes, the Paddlewheel Café, located on the dock of the riverboats, is open offering a limited menu of food and beverages including chicken strips, burgers, hot dogs, chicken sandwiches and salads. Tableside service has been established on the dock to ensure café goers follow proper social distancing guidelines. Cashless transactions are strongly encouraged.
Paddlewheel Café hours of operation are:
Thursday - Sunday | 11 a.m. to 5 p.m.
Yes, the gift shop is open during riverboat operating hours. Plexiglas barriers have been installed at checkout counters, and a queuing line has been established through the store to ensure visitors follow entrance and exit points. The store has also reduced occupancy to support physical distancing guidelines. Cashless transactions are strongly encouraged.
It is strongly encouraged to purchase your cruise tickets in advance at gatewayarch.com/buytickets or by calling 877-982-1410. Visitors can also purchase tickets at the riverboat dock ticket counter. Cashless transactions are strongly encouraged.