Committed to Accessibility

Bi-State Development (BSD) has an ongoing commitment to the highest levels of satisfaction for all aspects of its customers’ digital experiences. As part of these efforts, BSD is dedicated to offering a quality online experience at its websites (including GatewayArch.com, MetroStLouis.org, RideOnMetro.org, BiStateDev.org, TheFreightway.com, and StLouisDowntownAirport.com) to individuals with disabilities that is full and equal to that provided to individuals without disabilities.

To assist in achieving the accessibility goals with respect to its websites, BSD is committed to the websites being designed, developed, and operated in conformance with World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1).

Working with experienced accessibility consultants, BSD continues to take the steps necessary to achieve conformance with WCAG 2.1. This includes providing training to key staff on an ongoing basis regarding accessible content, website design, and maintenance. Furthermore, our websites continue to be assessed on a recurring basis from both an engineering and user-experience basis. This includes the use of assistive technology (such as screen readers and screen magnifiers), as well as involvement of users with disabilities who use such assistive technologies.

As websites and their content are constantly evolving, please be aware that our efforts are ongoing. If at any time you have any specific questions, feedback, or concerns about the accessibility of any BSD-owned website, please contact our Digital Accessibility Coordinator at DigitalAccessibility@BiStateDev.org or call (314) 982-1525.

When alerting us to an accessibility issue, please specify at least one full webpage URL where the issue can be observed, and as many details as possible about the issue and its impact. We will make all reasonable efforts to address your concerns. Within five business days of the request, our team will contact you to discuss the problem and possible resolutions. BSD will provide a resolution within 30 days, unless there is a justified need for a longer timeline, which will be explained to the complainant. Once resolution is provided, we will follow up to confirm that the issue has been satisfactorily resolved.